Careers In Tennis

Sales Support Group Representative

Babolat
Louisville, Colorado, United States
4 days ago

Description

COMPANY OVERVIEW:

At Babolat, tennis runs in our blood.  Founded in Lyon, France in 1875, Babolat has been inventing, innovating and developing complete equipment for tennis, badminton and padel for more than 145 years, starting with the creation of the world’s first tennis string. Family-run for five generations, Babolat offers a full range of products including racquets, strings, footwear, bags, balls, apparel and accessories, and is marketed in over 160 countries.  Babolat recently added pickleball products to its line-up in 2020.

Babolat built its reputation as a premium brand by offering products at the forefront of technology and by supplying equipment to generations of champions who have won the most prestigious competitions. Today, Babolat racquets and strings are the choice of some of the world’s top players on the ATP and WTA tour, including Rafael Nadal, Dominic Thiem, Sofia Kenin and Leylah Fernandez.

 A competitive, yet highly collaborative team dynamic motivates our employees to perform and achieve success together. At Babolat, we take our jobs very seriously, without taking ourselves too seriously.

POSITION OVERVIEW:

Reporting to the Sales Support Group Manager, the Sales Support Group Representative will provide world-class service to our customers and support all internal departments with customer relations.

ACCOUNTABILITIES:

  • Provide all customers with excellent customer service.
  • Answer customer calls and assist customers with orders, questions, and warranty claims. Educate customers on products and company policies as needed.
  • Build and maintain customer relationships.
  • Make outbound sales calls.
  • Perform customer order entry.
  • Monitor customer credit risk. If a customer is high risk, notify the credit department before entering a new order.
  • Evaluate and process all manufacturer defect and six-month outsole warranty claims.
  • Inform manager of any escalating customer complaints.
  • Inform manager of any new or unusual defects in products.
  • Communicate with and support all departments.
  • Collaborate with other sales support representatives to ensure the efficiency of the department.
  • Collaborate with all other department representatives to ensure the efficiency of the company.
  • Process customer sales credits, returns, and maintain approval records.
  • Authorize credit card payments for appropriate customers.


Requirements

REQUIREMENTS:

  • Associate degree or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • Tennis or sporting goods industry experience is a plus.
  • Experience with Direct-to-Consumer sales/internet platforms, associated software, Electronic Data Interchange (EDI), warranty process systems a plus.
  • Excellent oral and written communication skills.
  • Ability to work well within a team environment.
  • Excellent organizational skills.
  • Demonstrated resourcefulness, creativity, and continued willingness to take initiative a must.
  • Working knowledge of Database software; Internet software; Order processing systems; Word Processing (Word) software is required.

Job Information

  • Job ID: 64917307
  • Location:
    Louisville, Colorado, United States
  • Position Title: Sales Support Group Representative
  • Company Name For Job: Babolat
  • Job Function: Manufacturers
  • Entry Level: Yes
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: Associates Degree
  • Min Experience: 0-1 Year
  • Required Travel: None

Please refer to the company's website or job descriptions to learn more about them.

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